Handmade with love in the USA
DELIVERY & RETURNS

GENERAL DELIVERY INFORMATION
We at LeNouveaurose want your online experience to be enjoyable, simple and successful. We have created an ordering, shipping and payment process to make your life easy.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at info@lenouveaurose.com.

Most orders are shipped within two (2) business days of receiving payment. If your item requires additional handling time we will be sure to let you know. We ship using FedEx Ground or USPS.  All furniture and larger items are crated and shipped by freight delivery. We insure all shipments.

Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday, or a national holiday will be shipped the following week of the day the order was placed.

Shipping and Delivery Services Available

1. All of our items that ship within the mainland USA and fit size guidelines ship FEDEX Ground

2. International Customers should contact us for USPS International Shipping Rates for their shipments.

3. Oversized ( Freight ) Items require crating and shipping by Freight. As a courtesy, we provide professional crating service which is included in the cost of each large item. If you wish to purchase an item that requires shipping by freight please process your transaction using the following proceedure:

– ADD ITEM to Cart

– Fill out SHIPPING Address Portion of form

– Under DELIVERY section in CHECKOUT in comments box please note whether the shipment we will prepare for you is to your home or business. Also note whether it is a first floor delivery or if your delivery requires special handling.

– Complete your transaction with your choice of paypemt method.

– We will calculate your freight cost when we receive your paid order and send you an additional invoice for the FREIGHT DELIVERY charge. Please be sure to folllow this process, because your order is not complete until all FREIGHT charges     calculated and paid.

 We will notify you of your confirmed FREIGHT shipment and provide your transport number.

– Your Freight Shipment will be insured through the selected shipping carrier for full value. ( please see insurance details below )

Shipping and Delivery for Pasimenterie Ornaments
Orders will be shipped within one week of payment. All orders will ship for delivery before Christmas unless specified at time of order.

Insurance and Damage ClaimsAll of our shipped items are shipped with insurance coverage through shipping carriers. ( IE: Fedex Ground, USPS, etc. )

We take great care in packing all of our items for shipping. However, once a package is shipped we are no longer responsible its handling and condition. Therefore every item we ship is insured for its full value through the shipping carrier. It is the responsiblity of the customer/recipent to file their own claim for damage in unlikely event that the item is damaged in shipping. Le Nouveaurose is happy to assist by providing any information necessary to facilitate the claim process.

We recommend if you notice any damage to the shipping container upon receipt of your package, that you point it out immediately to the delivery person and photograph it. Report damage to the shipping carrier immediately.  Request that they open your claim for damage immediately and keep copies for yourself.  Save all packing materials including container and until your claim with the carrier is completed and you have received your remittance.

PLEASE CONTACT US WITH ANY QUESTIONS !

RETURNS

Because we are in the business of selling antique and vintage items, by nature all have imperfections which we always do our best to point out in the item listing so all items are sold as is, and all sales are final.  We ask that you make your purchasing selections carefully, and if you require any additional information regarding an item, please contact us through our email system, before purchasing. We will respond quickly. If you have a problem with an item you have already purchased please contact us immediatley and we will do our best to work with you on solutions possible.

General Agreement between user and www.lenouveaurose.com

Welcome to www.lenouveaurose.com. The www.lenouveaurose.com website (the “Site”) is comprised of various web pages operated by LeNouveaurose (“LeNouveaurose”). www.lenouveaurose.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.lenouveaurose.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

www.lenouveaurose.com is a E-commerce Site

Artwork and exclusive designs, LeNouveaurose Collections ( TM, Brand, and Copyrighted creations ) , Antiques, Antique vintage collectables including home decor, furniture, lamps, lighting garden, carpet, tapestry, fabrics, clothing, jewelry and bridal wear. Artwork and Creations are one of a kind designed pieces which are COPYRIGHTED, and TM – LeNouveaurose and Jill Garber Design. We ask that you respect our copyright and TM brand ownership.

Le Nouveaurose Collections and Jill Garber Design Catalogue – are exclusive Brand Names and exclusive copyrighted designs available for licensing only through Le Nouveaurose.com. Any and all licensing agreements must be certified in writing between parties and signed accordingly by all parties included in agreement. Please contact us directly for complete information and guidlines for licensing of our exclusive designs and product licensing services.

Gift Certificates
All sales are final, no returns on gift certificates. Gift certificates are not transferable to anyone other than the person it was purchased for. Not good with any other discount offer. Gift certificates can be used on special orders.

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